How to provide an elite client on-boarding experience with Nardia Norman | FILEX Immersive 2019
Have you experienced times where your current clients are beginning to lose interest? The signs can be alarming; failing to show up to sessions continuously, not following the recommendations and plans provided, or starting to complain about not having the time or money.
The first reaction for many fitness and health business owners would be that it’s the client’s fault (5% of the time there are people you just can’t help!). However, if we take a step back to see where the real problems exist you could find that the start of your relationship was set up for disaster instead of success. Consequently, onboarding your clients correctly may be one of the most crucial steps in retaining and growing your fitness business.
Providing an elite client on-boarding experience has been shown to have a significant impact on their commitment to your brand and the value this brings to your business. Nardia Norman, our 2018 FILEX Presenter of the Year, is an expert in fitness business systems and can show you how to provide an unrivalled on-boarding experience in your business that will help set your clients for success.
From setting up the client for success, developing early habits and interactions, through to helping them share their love of your brand to their friends and families, this session with Nardia explores what the best operators do, providing great take home ideas for you to incorporate immediately.
Aside from providing extremely valuable content, here’s a little info about Nardia and her experience within the fitness industry:
- FILEX Presenter of the Year (2018)
- Australian Fitness Network Personal Trainer of the Year (2014)
- Australian Institute of Fitness Legend
- FILEX 2019 Presenter Feedback:
- “Nardia ROCKS!!! Thank you for such an awesome seminar. Amazing woman. Full of great ideas. Lots of knowledge and just an amazing motivator”
- “Wow! Excellent presentation. Inspirational presenter. My favourite session today!”
- “best presenter and eye-opening content”
- “love Nardia as a presenter and definitely got us all talking after”
- “Nardia is an amazing presenter, the content was brilliant.”
- “very helpful and thought-provoking”
Want to go deeper on this topic? See Nardia at FILEX Immersive, Brisbane
Nardia is presenting alongside Dan Henderson, Jason Urbanowicz and Richard Toutounji on Saturday 13 July 2019 at FILEX Immersive in Brisbane. Earlybird tickets are on sale now until 22 June 2019 and Fitness Australia members are able to receive a discount on all tickets. Book your spot today!